Privacy policy

Last Updated date: 19 JULY, 2025

OBJECTIVE, SCOPE AND APPLICABILITY
ROI Cosmetics Private Limited (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information (as defined below), through platforms controlled by the Company via www.glowwithroi.com and its mobile sites/applications (the “Platforms”) of the individuals who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensures its compliance with applicable laws and regulations.
This Policy does not apply to:
● Personal Information collected from you offline (unless otherwise specified),
● Company’s websites that do not link to this Policy,
● Customers of countries other than India, or
● Third-party websites to which the Platform may link.
By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy to understand the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described, you may choose to discontinue usage of the Platform.
Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
Notwithstanding your registration with the National Do Not Call Registry (in fully or partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and informed consent to receive communications (including commercial communications) in relation to the Company’s services.
You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and that you have specifically opted to receive communications in this regard on the mobile number provided by you.
PERSONAL INFORMATION
For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, and which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form.
However, any information that is:
● Freely available or accessible in the public domain,
● Furnished under the Right to Information Act, 2005, or
● Shared under any other law for the time being in force,
shall not be regarded as Personal Information for the purposes of this Policy.
HOW DO WE COLLECT YOUR PERSONAL
INFORMATION?
We collect your Personal Information through a variety of channels, including our website (www.glowwithroi.com), mobile applications, email, SMS, phone calls, and through interactions on social media or at events. While we use several modes of communication, email is our preferred method as it has the least environmental impact.
1. Information You Provide Directly
We collect Personal Information that you voluntarily submit on our Platform or through our promotional activities. This may occur when you:
● Register or create an account,
● Place an order,
● Subscribe to our newsletters,
● Participate in surveys or contests,
● Contact customer support, or
● Engage with us on sponsored social media platforms or at events.
This information may include your name, email address, phone number, delivery address, and other details necessary for us to offer our services and fulfill your requests.
Note: Please refrain from sharing information that is not explicitly requested or that you are uncomfortable disclosing.
2. Information Collected Automatically
When you interact with our Platform, we may automatically collect certain technical and usage data. This includes:
● Device and browser information,
● IP address,
● Pages viewed and time spent,
● Previous website visited (referrer URL),
● Location data (if enabled),
● Interactions with content or services.
We use technologies like cookies, web beacons, and internet tags to collect this data. These tools help us:
● Understand user behavior,
● Improve website functionality,
● Personalize your experience, and
● Analyze traffic and trends.
This data is non-identifiable on its own, but when combined with other information, it may become personally identifiable.
3. Information from Third Parties
We may also receive Personal Information from external sources, including:
● Logistics and delivery partners (for updated address details),
● Third-party platforms featuring our promotions (if you opt-in),
● Social media networks (when you connect your account),
● Marketing or analytics partners (for demographic and interest data).
Such information helps us enhance our records, offer better service, and recommend products more relevant to your preferences.
Please note that ROI Cosmetics Private Limited is not responsible for the privacy practices of third-party websites or platforms we do not own or control.
WHAT PERSONAL INFORMATION DO WE COLLECT?
At ROI Cosmetics Private Limited, we collect only the information necessary to process your orders, improve your shopping experience, and provide high-quality service and support. We are committed to handling your data responsibly and transparently.
Categories of Personal Information We Collect:
1. Identity & Contact Details
● Full name
● Email address
● Postal and shipping addresses
● Phone number(s)
● Country of residence
● Date of birth
● Language preference
2. Transaction & Payment Information
● Details of purchases made (including products, recipients, and delivery addresses)
● Payment details (e.g., credit/debit card information, bank account, UPI or other payment instrument details)
● Any associated refund or transaction records
● Passwords used for accessing features or services on our Platform (encrypted and protected)
3. Device & Technical Information
● IP address
● Device type, operating system, browser type
● Application and system software details
● Technical diagnostics or usage data
● Information about your interaction with our Platform
4. Preferences & Feedback
● Product interests and browsing behavior
● Your preferences, opinions, and feedback shared during surveys or interactions
● Language or region-specific preferences for a customized experience
5. Publicly Available or Third-Party Information
● Open data from public records or available on the internet
● Information from marketing partners or affiliates (where permitted)
● Social media or third-party platforms if you connect your account or engage with our
brand there
6. Customer Support Interactions
● Phone numbers used to contact our customer care team
● Any information voluntarily provided during support calls or messages
By collecting this information, we aim to deliver a seamless, personalized, and secure
experience when you engage with www.glowwithroi.com or our services. We do not collect more data than necessary, and we take every step to protect your privacy.
WHAT IS THE PURPOSE FOR WHICH PERSONAL
INFORMATION IS COLLECTED?
At ROI Cosmetics Private Limited, we collect and use your Personal Information only for
specific and legitimate purposes that are essential to delivering our services, enhancing your experience, and complying with legal obligations.
We may use your Personal Information to:
1. Order Fulfilment & Account Management
● Verify your identity
● Process and deliver your Product purchases
● Manage your account and transactions on the Platform
● Communicate with you regarding orders, returns, refunds, or issues
2. Customer Engagement & Support
● Respond to your inquiries, feedback, or reviews
● Provide customer support via live chat, email, or phone
● Follow up after communication to ensure satisfaction
● Record support calls for quality and training purposes
3. Marketing & Communication
● Send order updates, promotional offers, and newsletters via email, SMS, or social media
● Invite you to participate in surveys, contests, or promotions
● Request ratings or reviews of our Products
● Customize marketing based on your preferences and behavior
4. Personalization & Experience Improvement
● Understand your product interests and shopping preferences
● Tailor content, advertisements, and recommendations
● Analyze Platform trends, user behavior, and engagement
● Determine the nearest store locations and suggest relevant offers
5. Social Media Integration
● Allow login or interaction via your social media accounts
● Enable you to share experiences or activities on your social platforms
● Receive basic profile information based on your social media privacy settings
6. Compliance & Security
● Comply with legal obligations, industry standards, and our policies
● Prevent, detect, and investigate fraud or illegal activities
● Enforce our Terms & Conditions and defend legal claims
● Maintain data and transaction records as required by law
Legal Basis for Processing Your Personal Information
We rely on the following legal bases to process your data:
● Performance of a Contract: When processing is required to fulfill our agreement with
you (e.g., delivering Products or processing payments).
● Legitimate Interest: For activities like marketing, customer service improvements, and
internal analytics—ensuring they do not override your rights.
● Legal Obligation: Where we must retain or disclose information to comply with
applicable laws or regulations.
● Consent: In certain cases, we rely on your explicit consent (e.g., sending promotional
communications). You may withdraw your consent anytime by emailing
privacypolicy@glowwithroi.com.
Anonymized & Aggregated Data
We may collect and generate anonymized or aggregated data (which cannot identify you personally) to:
● Improve Platform performance and fix bugs
● Conduct internal analytics and market research
● Share insights with third parties in a non-identifiable format
Payment Information
When making a purchase on our Platform:
● Your payment details (e.g., credit/debit card) are processed securely through PCI-DSS
compliant third-party payment gateways.
● ROI Cosmetics does not store or access your complete payment data directly.
● Payment processors are restricted from using your data for any purpose other than
authorized payment processing.
Responsibility & Confidentiality
You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your device. ROI Cosmetics cannot secure any information you choose to share publicly or with third parties, or that you voluntarily request to be shared.
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
At ROI Cosmetics Private Limited, we are committed to maintaining the confidentiality of your
Personal Information. Access is strictly limited to authorized personnel and trusted partners who are either bound by this Privacy Policy or adhere to equivalent standards of data protection.
We may share your Personal Information with:
1. Authorized Affiliates and Third Parties
● Our affiliated companies and business partners who help us deliver services and
improve your customer experience.
● All such entities are either governed by this Privacy Policy or follow data protection
practices that are equally secure and respectful of your privacy.
2. Service Providers
We engage trusted third-party service providers to carry out certain operations on our behalf,
including but not limited to:
● Beauty partners offering in-person or virtual beauty services
● Order fulfillment and shipping services
● Customer support, email and marketing platforms
● Web hosting, data storage, and analytics services
These service providers are permitted to use your information only as needed to perform their tasks, in strict accordance with our instructions and applicable law. They are not authorized to use your Personal Information for any other purpose.
3. Corporate Transactions
In the event of a potential merger, acquisition, reorganization, or sale of all or a substantial part of our business:
● We may share or transfer your Personal Information with the acquiring or merging entity.
● Such information will be used only for evaluating or executing the transaction and for
purposes consistent with this Privacy Policy.
4. Internal Risk and Fraud Prevention
We may share your Personal Information with other corporate entities within our ecosystem to:
● Detect and prevent fraud, identity theft, or abuse of the Platform
● Correlate multiple accounts for abuse prevention and security
● Investigate suspicious or potentially unlawful activities
If you object to this type of data usage or sharing, we advise you not to provide your
information to us.
5. Consent-Based Sharing
In certain cases, such as promotional events or co-sponsored activities:
● We may offer you the option to consent to sharing your data with a third-party partner.
● If you provide your consent, your information will be governed by that third party’s
privacy policy, and ROI Cosmetics will not be responsible for their use of the data.
Legal Disclosures
We may disclose your Personal Information if such disclosure is:
● Mandated by law, legal process, or court order
● In good faith, necessary to:
○ Enforce our Terms and Conditions or Privacy Policy
○ Respond to claims that content on our Platform violates third-party rights
○ Protect the safety, rights, or property of our customers or the public
What We Don’t Do
● We do not sell or rent your Personal Information to any third party under any
circumstances.
RETENTION OF PERSONAL INFORMATION
At ROI Cosmetics Private Limited, we retain your Personal Information only for as long as
necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or legitimate business needs.
This may include:
● Completing your transactions and fulfilling orders
● Maintaining legal, administrative, tax, or accounting records
● Resolving disputes or enforcing our agreements
● Complying with regulatory and statutory obligations
Once the need for retention has passed, or where you request deletion (where applicable), we take steps to securely delete, anonymize, or archive the data in accordance with our internal data retention policies and applicable laws.
Data Security During Retention
We implement appropriate administrative, technical, and physical safeguards to protect
your Personal Information from:
● Unauthorized access or disclosure
● Accidental or unlawful destruction
● Loss, alteration, or misuse
Your data is handled with the highest standards of confidentiality and integrity throughout its lifecycle within our systems.
OPTING OUT
At ROI Cosmetics Private Limited, we respect your privacy and provide you with clear choices regarding how your Personal Information is used, particularly when it comes to marketing and promotional communications.
If you prefer not to receive promotional emails, messages, or other marketing content, you may opt out at any time by using the options listed below.
Your Choices & How to Exercise Them
Option What you can do
Update or correct your Personal Information
Log in to your account and visit the “My
Account” page, or contact our Customer Care team to update your name, email,
preferences, and security settings.
Unsubscribe from newsletters and promotional emails
Click the “Unsubscribe” link at the bottom of any marketing email you receive. You can
also update your email preferences in the “My Account” section or contact Customer Care to opt out of email and postal promotions.
Remove content from Customer reviews To request removal of any review or content
you posted publicly (e.g., ratings,
testimonials), email us at privacypolicy@glowwithroi.com with details.
Please note: while we strive to honor removal requests, traces of the content may persist
online in cached or archived versions.
If you have any concerns or would like assistance with opting out, please contact us using the details provided in the Contact Us section of this Policy.
WITHDRAWAL OF CONSENT
If you have previously provided your consent for the collection, use, or disclosure of your Personal Information as outlined in this Privacy Policy, you have the right to withdraw that consent at any time.
To do so, please write to us at: privacypolicy@glowwithroi.com
If you are sharing location information via our mobile application, you can disable location services directly through your device settings at any time.
Please note:
● Withdrawal of consent does not affect the lawfulness of any processing carried out
before the withdrawal.
● In some cases, we may continue to retain certain information to:
○ Comply with legal obligations,
○ Resolve disputes, or
○ Enforce our terms and agreements.
We will act on your request promptly and ensure your rights are respected, in accordance with applicable laws.
HOW WE STORE YOUR PERSONAL INFORMATION
At ROI Cosmetics Private Limited, we take the security of your data seriously and store your Personal Information using secure, reliable infrastructure designed to protect against unauthorized access, loss, or misuse.
Your Personal Information may be stored in the following ways:
● On our secure in-house servers or internal systems, maintained with industry-standard
safeguards.
● On cloud-based platforms or third-party infrastructure, with whom we have
contracted to support business operations such as data storage, backup, and retrieval.
These third-party service providers:
● Are strictly limited to accessing your data for storage and operational purposes only,
● Are contractually required to implement security measures that meet or exceed the
standards we apply internally,
● Do not use your Personal Information for any purpose beyond what is instructed by
the Company.
We continuously evaluate and upgrade our security protocols to ensure your Personal
Information remains protected and confidential.
DISPOSAL OF PERSONAL INFORMATION
At ROI Cosmetics Private Limited, we are committed to ensuring that your Personal
Information is used only for its intended purpose and handled with the utmost care.
Once your Personal Information is no longer required for the purposes for which it was collected or when retention is no longer necessary to meet legal, regulatory, or business requirements we will take reasonable steps to securely delete, destroy, or permanently de-identify such information.
Our disposal practices are designed to protect your privacy and prevent unauthorized access, in line with applicable data protection laws and internal data lifecycle policies.
DO WE USE COOKIES?
Yes, ROI Cosmetics Private Limited uses cookies and similar technologies to enhance
your experience on our Platform (www.glowwithroi.com) and to understand how you interact with our content and services.
What Are Cookies?
Cookies are small data files stored on your device by your web browser. They help us:
● Remember your preferences,
● Track your activity on the Platform,
● Improve the efficiency of future visits,
● Deliver relevant content and promotions.
Cookies may store information such as:
● Pages visited,
● Frequency of visits,
● Login or registration details (if permitted),
● Preferences and viewed content.
Why We Use Cookies
We use cookies to:
● Understand and save your preferences for future interactions
● Keep track of advertisements and promotional campaigns
● Compile aggregated data about site traffic and interactions to improve site functionality and customer experience
● Allow trusted third-party services to perform analytics on our behalf
Your Choices Most browsers are set to accept cookies by default. However, you have full control over cookie usage. You can choose to:
● Receive a warning each time a cookie is being set
● Block all cookies through your browser settings
To learn how to adjust your cookie preferences, refer to your browser’s Help menu.
Note: If you choose to disable cookies, some features of the Platform may not
function as intended. However, you will still be able to browse the site and place
orders.
Your Consent
By continuing to use our Platform, you consent to our use of cookies in accordance with this Privacy Policy. If you do not agree to the use of cookies, you may modify your browser settings at any time.
CUSTOMER COMMENTS AND CONTENT
When you choose to post comments, reviews, or other content on our Platform (such as on product pages, blogs, or public forums), please be aware that this information becomes publicly accessible.
Any content you voluntarily disclose may be:
● Read, collected, or used by other users or third parties
● Indexed by search engines
● Shared or reproduced outside our Platform
ROI Cosmetics Private Limited is not responsible for the content you choose to submit or share publicly, and we cannot guarantee that third parties will not store, copy, or use such information in any way.
We advise you to exercise discretion and avoid sharing personal, sensitive, or confidential information in public areas of the Platform.
LINKS TO THIRD-PARTY WEBSITES OR
ADVERTISEMENTS
Our Platform may contain links to websites, services, or advertisements operated by third parties that are not owned, controlled, or managed by ROI Cosmetics Private Limited.
Please note the following:
● These third-party websites are independent of ROI Cosmetics, and we do not control
or influence their content, policies, or practices.
● The inclusion of any link on our Platform does not imply endorsement, affiliation, or
recommendation by us.
● We are not responsible or liable for any content, loss, or damage resulting from your
access to or use of such third-party websites or services.
We strongly encourage you to review the privacy policies and terms of use of any third-party website you visit before engaging with them or sharing your Personal Information.
THIRD-PARTY ANALYTICS
We use trusted third-party analytics services to help us better understand how users interact with our Platform. These services enable us to:
● Evaluate usage patterns and user behavior
● Measure site performance and effectiveness
● Collect demographic and interest-based data
● Improve our content, advertising, and overall customer experience
These third parties may use cookies, pixels, tags, and similar technologies to collect
information about your interaction with our Platform and, in some cases, link this data with other information gathered across different websites or platforms.
By using our Platform, you consent to the processing of your information by these analytics providers, in accordance with this Privacy Policy.
Current Analytics and Advertising Partners
Google
We currently partner with Google for analytics and advertising purposes. Google uses various cookies, including the DART cookie, to deliver relevant ads based on your prior visits to our Platform and other websites across the internet.
We have implemented the following Google services:
● Remarketing with Google AdSense
● Google Display Network Impression Reporting
● Demographics and Interests Reporting
● DoubleClick Platform Integration
Google and its partners use a combination of first-party cookies (e.g., Google Analytics) and third-party cookies (e.g., DoubleClick) to:
● Track ad impressions
● Measure interactions with advertisements
● Understand user interests and behavior across devices and platforms
Your Choices
You have control over how Google collects and uses your data:
● Adjust your preferences via the Google Ad Settings page
● Opt out of interest-based advertising via the Network Advertising Initiative Opt-Out
page
● Disable Google Analytics using the Google Analytics Opt-Out Browser Add-on
Please note: Disabling cookies or opting out of analytics tracking may impact your experience on the Platform, but you will still be able to access its core functionalities.
EMPLOYMENT OPPORTUNITIES
Our Platform may offer you the opportunity to submit your resume or other personal details for consideration for employment at ROI Cosmetics Private Limited.
All information received through job applications is treated with strict confidentiality. We may:
● Contact you to request additional information in support of your application
● Use your submitted information for current or future hiring opportunities within the
Company
● Retain your information securely for a reasonable period, in accordance with our data
retention practices, unless you request its removal
Submission of your resume does not guarantee employment and is subject to our internal recruitment and selection procedures.
SECURITY OF YOUR PERSONAL INFORMATION
At ROI Cosmetics Private Limited, safeguarding your Personal Information is a top priority.
We implement a range of physical, technical, and organizational security measures
designed to protect your data from unauthorized access, disclosure, alteration, or destruction —in accordance with the sensitivity of the information and applicable laws.
Our Security Measures Include:
1. Physical Safeguards
● Restricted access to office premises
● Locked storage and filing systems
● Alarm and surveillance systems
2. Technical Safeguards
● Secure passwords and data encryption protocols
● Use of Secure Socket Layer (SSL) technology to encrypt sensitive/credit information
● Firewalls and intrusion detection systems to protect our servers and networks
● Regular malware scanning and system monitoring
3. Organizational Safeguards
● Strict access control: only authorized personnel with defined roles can access sensitive
data
● Confidentiality agreements with employees and partners
● Regular staff training on data protection and privacy protocols
● Internal audits and reviews to ensure compliance
Online Security
Your Personal Information is stored behind secured networks, accessible only to a limited number of authorized personnel who are bound by confidentiality obligations. We also employ authentication tools and secure encryption technologies to protect your data during transmission and storage.
Accuracy and Accountability
We take all reasonable steps to ensure your Personal Information remains accurate, complete, and up to date as needed for the purposes for which it was collected. You may also review and update your information at any time via your account settings or by contacting our support team.
Disclaimer on Unauthorized Access
While we employ robust industry-standard security practices, no system can be fully immune to breaches. Therefore, ROI Cosmetics shall not be held liable for any loss, damage, or harm (direct or indirect) caused due to unauthorized access, alteration, or misuse of your Personal Information by a third party, despite our best efforts.
POLICY REVIEW AND UPDATES
We may review, update, or modify this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or to enhance user experience.
When changes are made:
● The updated Policy will be published on this page with a “Revised [date]” notation.
● The revised version becomes effective immediately upon posting, unless stated
otherwise.
We encourage you to periodically review this Policy to stay informed about how we are
protecting your Personal Information.
By continuing to access or use the Platform after such changes are posted, you are deemed to have accepted the updated Policy on a prospective basis.
POLICY REVIEW AND UPDATES
We may review, update, or modify this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or to enhance user experience.
When changes are made:
● The updated Policy will be published on this page with a “Revised [date]” notation.
● The revised version becomes effective immediately upon posting, unless stated
otherwise.
We encourage you to periodically review this Policy to stay informed about how we are
protecting your Personal Information.
By continuing to access or use the Platform after such changes are posted, you are deemed to have accepted the updated Policy on a prospective basis.
PRIVACY CONCERNS OR COMPLAINTS
If you have any concerns, questions, or complaints regarding the handling of your Personal Information or the contents of this Privacy Policy, please feel free to contact our designated
Grievance Officer:
Girish Kulkarni
Grievance Officer
📧 Email: info@glowwithroi.com
ROI Cosmetics Private Limited
10A, Lotus Grandeur,
Captain Suresh Samant Marg,
Shastri Nagar, Jogeshwari West,
Mumbai, Maharashtra – 400102
India
The Grievance Officer listed above has been appointed in accordance with applicable laws, including but not limited to the Information Technology Act, 2000, the Consumer Protection
Act, 2019, and the relevant rules framed thereunder.
We are committed to addressing your concerns in a timely and transparent manner, and will make every effort to resolve your complaint in accordance with the applicable legal framework.